Frequently Asked Quesions


Can I return/exchange my item?

All items can be returned in their original packaging within 30 days unless they have been personalised, bespoke or made to your specific requirements.   Personalised items cannot be returned unless faulty.

How long will my jewellery order take?

Most standard jewellery can sent out within 3-5 days.   When you order, you will be notified of the date when it will be posted. If there is likely to be a delay, we will notify you of this.

Can I cancel an order?

Once an order has been placed it will often be made the same day or within a couple of days. If you decide to cancel once the item has been made and personalised, unfortunately, the order cannot be cancelled.

My item has not arrived!

Occasionally at peak times, items may take longer to arrive than anticipated.   If this has happened, please contact us at and we will do our best to track it down.

If we can’t track your item from our end, you should check with your local post office just in case the postman hasn’t left a card.

I require my item urgently!

If you need something in a hurry, please contact us and let us know. We can then usually rush your order through.

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